Organising such an event has many challenges and can’t be left to the last minute. The refund policy schedule is based on certain suppliers that have been paid leading up to the preparation of the event.

Every aspect of the event is meticulously planned and synchronised with suppliers, partners, medical staff , entertainers, photographers, catering staff and assistants who need time to adapt to date not even taking in account the financial aspect, whereas most of these parties have been paid in advance to ensure their services. Without these key people and planning we cannot host a safe and enjoyable event.

• All substitutions made are charged at R250 per rider.
• Refunds up to 90 days prior to the event will be refunded at 75% of entry fee.
• Refunds up to 60 days prior to the event will be refunded at 50% of entry fee.
• No refunds 60 days or less before the event date.
• Entries are transferable until 14 days prior to the event. (If you do a substitution your substituted participant will receive the merchandise size that was selected on your original entry)

*Entries can’t be transferred to the following year.
*No Exceptions including medical conditions and infectious diseases.

Please read the full terms and conditions here: https://urbangoat.co.za/terms-and-conditions/

When clicking on the installment plan option, 30% of your total entry amount will be due immediately to secure your entry. The remainder of your outstanding amount will be debited over four installments.

Please make sure that your entry payments are up to date. You will have 7 days to make your payment after the due date. If you miss a payment, you will forfeit your entry.

All payments must be completed at least 30 days before the event date.

All E-bike riders are welcome. We will have a dedicated E-Bike charging station available near the main building. Remember to bring your charger and double-check whether the charger is securely fastened and charging. A backup generator will be on standby to supply power in case of load shedding. Don’t forget to select the E-Bike category during the entry process, as this helps us keep track of how many charging stations we need to set up during the event.

*Use of E-bike charging station at own risk.

Mountain Bikes and E-Bikes are welcome.

Yes!!! Cheers to that! You’ll get to enjoy complimentary beer, wine, gin and more for the duration of the weekend!

Our food is sourced and made by the local community, and thus challenging to cater for individual needs. Send us an email to info@urbangoat.co.za, and we can look into how we can assist. Please make sure to send any requirements at least two weeks before the event as planning and purchasing specific foods will need to take place.

Yes, companions are very welcome. They can share a Luxury Tent or Guest House with you and will enjoy the whole experience with you. The fee for a non-rider companion to join you in your tent will be R10 450 per person.

Yes, but only 40 days before the event. Thereafter clothing orders are placed and no changes can be made.
Clothing sizes are selected during the online entry process before checking out and paying.
Please note that the new substituted participant will receive the clothing size of the initial outgoing participant unless this is changed 40 days before the event.

• Click on the event you are registered for from the home page.
• Log in to the entry system here using your ID/passport number.
• To change your personal details click on “Edit Details”.

Our routes are very well marked but you’re welcome to ride with a GPS as we have route maps to download.

No, the luxury teepee-style tents will have high-quality white linen, a towel, and tasteful furniture with added attention to detail.

• Riding Kit
• Helmet
• Bike Repair Kit
• Water bottles or any other hydration storage
• Torch
• A warm beanie goes a long way during the cold Karoo Nights.
• Jacket
• Ear Plugs
• Sunscreen
• Personal Medication (Please request cold storage if needed)
• Cash/Card to buy a few gifts for loved ones in town
• Phone Charger
• Please keep in mind Nieu Bethesda has no filling station or ATM. Prepare accordingly.

It’s always a good idea to have your medical aid card with you. Although signal is not always available, it is wise to take your phone with you. Please carry basic spares with you which will include a CO2 bomb and adapter etc.

Yes, there are charging facilities for laptops and cellphones however please bring your own chargers.

Each luxury Glamping tent will have a power bank to charge your phone and wearables. Ask the staff at the bar for a replacement power bank if it runs low on charge.

*Please leave the power bank in the tent after use.

Theft is not really a problem in the Karoo, but if it makes you feel more relaxed, then you are welcome to do so.